Welcome to Rochen. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
Use of Our Website
You agree to use the Rochen website only for lawful purposes and in a manner that does not interfere with the security, operation, or accessibility of our website.
You must not use our website to engage in fraudulent, unlawful, harmful, or unauthorized activities.
Products and Availability
We make reasonable efforts to ensure that product descriptions, images, prices, sizes, and other information displayed on our website are accurate. However, minor variations in colour, appearance, or product details may occur due to photography, screen settings, or other factors.
All products are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.
Pricing and Payments
All product prices displayed on the Rochen website are subject to change without prior notice. The applicable price for your order will generally be the price displayed at the time your order is placed.
We reserve the right to correct pricing errors, typographical errors, or incorrect product information. If an error affects your order, we may contact you to provide further information or cancel the affected order where appropriate.
Payments must be completed through the payment methods available on our website at the time of checkout.
Orders
When you place an order, you agree to provide accurate and complete information, including your name, contact details, billing information, and delivery address.
Order confirmation does not necessarily mean that your order has been accepted or dispatched. We reserve the right to refuse, cancel, or limit an order in certain circumstances, including suspected fraud, incorrect pricing, product unavailability, or other legitimate reasons.
Shipping and Delivery
Delivery timelines may vary depending on the delivery location, product availability, courier services, and other factors. Any estimated delivery date is provided for guidance and is not guaranteed.
Rochen is not responsible for delays caused by courier services, incorrect delivery information provided by the customer, natural events, government restrictions, or other circumstances beyond our reasonable control.
Returns and Refunds
Returns, exchanges, and refunds are governed by our Refund & Returns Policy. Please review that policy before making a purchase or requesting a return.
Product Care
Customers are responsible for following any product care, usage, and maintenance instructions provided with the product or on our website. Damage caused by misuse, improper care, accidents, or normal wear and tear may not be eligible for a return, replacement, or refund.
Intellectual Property
All content available on the Rochen website, including text, logos, graphics, images, product designs, website design, and other materials, may be protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially use any content from our website without prior written permission, except where permitted by applicable law.
Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites. Rochen is not responsible for the content, availability, privacy practices, or policies of third-party websites or services.
Limitation of Liability
To the extent permitted by applicable law, Rochen shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to limit or exclude any liability that cannot legally be limited or excluded under applicable law.
Changes to These Terms
We may update or modify these Terms & Conditions from time to time. Any changes will become effective when the updated version is published on this page.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory consumer protection laws that may apply.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact Rochen using the details below:
- Email: info@rochen.in
- Phone: +91 94122 46476
Our team will be happy to assist you with any questions related to your order or use of our website.