At Rochen, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange according to the terms outlined below.
Returns
Our return policy is valid for 7 days from the date of delivery. If 7 days have passed since you received your order, unfortunately, we may not be able to offer you a refund or exchange.
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Include the original packaging, tags, and accessories, where applicable.
- Not be damaged, altered, or affected by improper use.
Non-Returnable Items
We may not accept returns or exchanges in the following situations:
- Products that have been worn, used, washed, or damaged after delivery.
- Products returned without their original packaging or tags.
- Products damaged due to misuse, improper care, or normal wear and tear.
- Items returned after the applicable return period.
- Products marked as final sale, clearance, or non-returnable, where applicable.
Refunds
Once your returned product is received and inspected, we will review your request and notify you regarding the approval or rejection of your refund.
If your return is approved, the refund will be processed to your original method of payment. The time required for the amount to appear in your account may depend on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after it has been processed, please check your bank account or contact your bank or payment provider, as processing times may vary.
If you still need assistance, please contact us at info@rochen.in or call us at +91 94122 46476.
Exchanges
We may offer an exchange for products that are defective, damaged, or received incorrectly, subject to product availability and inspection.
If you would like to request an exchange, please contact our support team with your order details and photographs of the product, where applicable.
Email: info@rochen.in
Phone: +91 94122 46476
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order. Please include your order number and relevant photographs so that our team can review the issue and assist you.
Return Shipping
Please contact our support team before sending any product back. We will provide you with the appropriate return instructions based on your order and return request.
Return shipping costs may be the responsibility of the customer unless the product received was defective, damaged, or incorrect.
Contact Us
If you have any questions regarding our Refund & Returns Policy or need assistance with a return, exchange, or refund, please contact Rochen.
- Email: info@rochen.in
- Phone: +91 94122 46476
Our support team will be happy to assist you with your request.