At Rochen, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through our website.
Information We Collect
When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect the following information:
- Your name and contact details.
- Email address and phone number.
- Billing and shipping information.
- Order and transaction details.
- Information you provide when contacting our customer support team.
- Technical information such as IP address, browser type, device information, and website usage data.
How We Use Your Information
We may use your information to:
- Process and manage your orders.
- Deliver products and provide customer support.
- Communicate with you regarding your order, account, or enquiries.
- Improve our website, products, and customer experience.
- Prevent fraudulent or unauthorized transactions.
- Comply with applicable legal and regulatory requirements.
- Send promotional or marketing communications where permitted or where you have provided consent.
Payment Information
Payments made through our website may be processed through third-party payment service providers. Rochen does not intentionally store your complete credit card, debit card, or other sensitive payment information unless required and permitted by the applicable payment processing system.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and enhance your browsing experience.
You may choose to disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.
Sharing of Information
We do not sell your personal information. However, we may share information when necessary with trusted service providers who help us operate our business, such as:
- Payment processing providers.
- Shipping and delivery partners.
- Website hosting and technology service providers.
- Professional advisers or legal authorities when required by law.
These service providers may only use your information as necessary to provide the relevant services or comply with applicable legal requirements.
Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, meeting legal obligations, resolving disputes, and enforcing our agreements.
Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information held about you.
To make a privacy-related request, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. Rochen is not responsible for the privacy practices, content, or policies of websites operated by third parties. We recommend reviewing the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will become effective when published unless otherwise stated.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Rochen.
- Email: info@rochen.in
- Phone: +91 94122 46476
We will make reasonable efforts to respond to privacy-related enquiries as soon as possible.